What if my items are damaged or defective?

If your item arrived damaged or defective, we're truly sorry to hear and ask that you get in touch with us as soon as possible.

We recommend calling our customer care hotline in order to process your request as quickly as possible. Please have the following information ready to provide on hand:

  • Your order number
  • A brief description of the defect and how it came about
     

Can't find the answer you are looking for?
Contact us directly

Never miss out!

Be the first to hear about all things fashion and get offers tailored just for you.

Please see our Privacy Policy for information on how Zalando processes your data.