- Where is my order?We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method ...
- About our delivery optionsDelivery in Germany is fulfilled by DHL, DPD, Hermes or GLS. An order placed on Zalando.de may only be delivered to an address in Germany…
- Do delivery and returns cost anything?*Our standard delivery is FREE of charge, as long as you meet the minimum order value of 24.90 €...
- About express deliveryFor an additional 7,90 € fee, we can ship your order express. When you choose express, your items will be delivered within…
- What are the delivery conditions for Zalando Partner products?Our partners provide free delivery within Germany. Most Zalando Partner products are sent to you directly by our partners. If…
- Why is my order split into several parcels?We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped…
- Delivery to a DHL PackstationWhen you complete your order, we offer the convenient option of having your parcel delivered to your nearest DHL Packstation...
- Delivery to a Hermes ParcelShopWhen you complete your order, we offer the convenient option of having your parcel delivered to your nearest Hermes ParcelShop…
- My parcel arrived damagedWe’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel…
- Which countries does Zalando deliver to?
- How do I offset the carbon produced by my order?We’re happy to offer you the chance to contribute to offsetting the carbon produced by the delivery, packaging and potential return of your order ...
- Premium Delivery Options for Zalando Plus MembersWith Premium Delivery you will receive your Zalando Plus order within 1-2 business days. If possible, we’ll even deliver…
- Can my parcel be delivered to a pakadoo point?If you would like your order sent to a pakadoo point, you must fulfill the following requirements for this service. If you’re not…