faq | Zalando Plus | Premium Delivery Options for Zalando Plus Members

Premium Delivery Options for Zalando Plus Members

 

Premium Delivery
You will normally receive your Zalando Plus order within 1-2 business days with Premium Delivery. Premium Delivery is offered from Monday to Saturday, excluding public holidays. We may split your order into multiple parcels to speed up your delivery. If you do not wish to receive multiple parcels please select the Standard delivery option.

Important Note

  • Zalando Partner items cannot be shipped via Premium Delivery.
  • In order to take advantage of Premium Delivery, you must provide a valid German address.
  • You cannot use Premium delivery with Pre-payment (Bank Transfer)
  • Some postal codes may be excluded from this service. 

 

Premium Evening Delivery
We offer Premium Evening Delivery selected metropolitan areas. It is offered from Monday to Friday (excluding public holidays) and is subject to availability. All orders will be delivered the next working day at the latest. Selected orders which are placed in the morning can be delivered on the same day.

Someone must be present at the delivery address to receive your order. If you miss your Premium Evening Delivery, the package will be delivered via Standard delivery. Furthermore, we are currently offering no-contact deliveries. The driver will ask you if the package should be left on the doorstep.

Important Note

  • Zalando Partner items cannot be shipped via Premium Evening Delivery.
  • In order to take advantage of Premium Evening Delivery, you must provide a valid German home address (Packstation, Paketshop, etc are not accepted) 
  • You cannot use Premium Evening Delivery with Pre-payment (Bank Transfer)
  • Some postal codes may be excluded from this service.


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