faq | Delivery | Where is my order?

Where is my order?

We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method.

You can find a more accurate delivery estimate in the shipping confirmation sent to your email address, once your order is on its way.

Can I change again when and where my package will be delivered? 

You can! Our shipping partners DHL, Hermes, DPD, GLS and DHL Express will send you an e-mail confirmation for your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day.

What happens if I'm not at home during a delivery attempt?

If the courier attempts delivery when you're not home, your parcel might be delivered to a neighbour or to a pick-up point. It is also possible that your parcel is handed over to a different carrier for a second delivery attempt. You will be able to see all updates via your parcel tracking.

Has your parcel been shipped, but not delivered?

You might want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us.


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