HELP & CONTACT
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Help & Contact
How do I delete my user account?
If you would like to delete your account, please submit your request via the contact form below. When getting in touch, please…
How can I change my contact data?
In your customer account, under the option ‘Change Contact Data’, you can change your name, e-mail address, and your password…
For an overview of your recent orders, go to "Meine Bestellungen" ("My Orders") in your user account. Here you may check…
How can I change or add a delivery address?
Under "My Address Book" ("Mein Adressbuch") in your customer account, you can modify your delivery and billing addresses or…
How can I reset my password?
If you need to change or reset your password, just follow the on-screen instructions via the button below. If you forgot…
How do I create an account?
Registering a Zalando account with us is quick and easy. Just follow these simple steps and you’ll soon be ready to order…
How do I log in to my account?
If you previously created an account, just login at the top right-hand corner of the screen by clicking the "Mein Konto”…
Managing your gift card credit
If you placed an order using a gift card, any remaining value on your gift card will be saved as credit towards a future…
What is Zalon?
Zalon by Zalando is Zalando’s new personal shopping service. Find your favorite look for any occasion with the help of our…
How do I unsubscribe from the Zalando newsletter?
You can unsubscribe using the link in any newsletter (top or bottom) or from your account by clicking on 'My Newsletter' and…
What you should know about phishing emails
Unfortunately, email scams are a serious issue that sometimes affects us too. These may for example take the form of fake…
How to sign up for the Zalando newsletter
Subscribe to our newsletter to get updates on all the latest trends, shoes, and fashion twice a week. Plus, our subscribers…
My Wish List
Do you like an item, but have not yet decided whether to order it? No problem! The Wish List allows you to make a note of items…
Choose to only see items from your favorite brands and don't miss any news! How does it work? Simply customize your feed on…
The Zalando Newsletter
Would you like to be regularly informed about our top offers and the latest fashion trends? Then join the Zalando Universe…
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