Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can still cancel it.
Here’s how to cancel it in your account:
1. Go to "Meine Bestellungen" ("My Orders") in your Zalando account.
2. Click on "Bestellung ansehen/stornieren" ("View/Cancel Order").
3. Select "Bestellung stornieren" ("Cancel order") to cancel the entire order or click on "Artikel stornieren" ("Cancel Items") to cancel individual items. Then follow the on-screen instructions.
Important to know:
- You may request a cancellation only when the buttons "Artikel stornieren" or "Bestellung stornieren" are active.
- Cancelling an order cannot be undone. But you can always place a new order.
- If you redeemed a voucher for your order, the order may only be cancelled in full.
- Delivery and invoice addresses cannot be changed once you have placed an order. But you can simply cancel the order and place a new one using a different address.
- Individual Zalando Partner items cannot be cancelled. You can only cancel the Partner order in full.