How do I cancel my order?

Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can still cancel it.

Here’s how to cancel it in your account:

1. Go to "Meine Bestellungen" ("My Orders") in your Zalando account.

2. Click on "Bestellung ansehen/stornieren" ("View/Cancel Order").

3. Select "Bestellung stornieren" ("Cancel order") to cancel the entire order or click on "Artikel stornieren" ("Cancel Items") to cancel individual items. Then follow the on-screen instructions.

Important to know:

  • You may request a cancellation only when the buttons "Artikel stornieren" or "Bestellung stornieren" are active.
  • Cancelling an order cannot be undone. But you can always place a new order.
  • If you redeemed a voucher for your order, the order may only be cancelled in full.
  • Delivery and invoice addresses cannot be changed once you have placed an order. But you can simply cancel the order and place a new one using a different address.
  • Individual Zalando Partner items cannot be cancelled. You can only cancel the Partner order in full.

Never miss out!

Be the first to hear about all things fashion and get offers tailored just for you.

Please see our Privacy Policy for information on how Zalando processes your data.