About advance payment

When making a payment in advance, your order is processed immediately after your payment is received. Please take care to specify your order number as the reason for payment, as well as paying separately for different orders.

Depending on the credit institution, it may take between two to four business days for your payment to reach us. Your ordered items will be reserved for you until your payment is received (up to seven days).

If you send back one or more items, the corresponding value of goods will be credited back to the bank account from which you made the payment.

Bank account for SEPA transfers:

Payee: Zalando SE
IBAN: DE86210700200123010101
Reference ('Verwendungszweck') : Your order number

You may of course also continue to use the national German transfer format:

Payee: Zalando SE
Account Number: 123010101
Bank code: 21070020
Bank: Deutsche Bank

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