faq | Payments | Why is my preferred payment method not available?

Why is my preferred payment method not available?

We’re sorry if your favourite payment method isn’t possible for your order.

With some payment methods, especially with invoice payments, we essentially pay for your order up front and then you pay us back with your transfer. This is why we make sure each transaction is safe for us, but above all for you.

There could be one or even a couple of reasons why your preferred payment method isn’t available for your order:

We reserve the right to decline a payment method for some orders.

What can I do if a payment method is not offered?

If you have orders with unpaid amounts, please check and settle them. You can also check whether the delivery and invoice addresses correspond when you place an order.

Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout.

To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. 

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