faq | Returns and Refunds | About our 100-day return policy

About our 100-day return policy

If you're not satisfied with your purchase, you can return unused items to us within 100 days.

Make sure not to remove any labels or stain any items.

For beauty products, it's important that any seals remain intact, and that the item has not been used.


If you wish to return a Zalando Partner item and a Zalando shipped item at the same time, please send these separately to the corresponding senders. Only this way may your returns be correctly assigned to our partner and Zalando.


How do I return my order?

When will I receive my refund?

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