What happens to my gift voucher following a return?

Below you'll find important information concerning the refund of gift vouchers:

1. Paid for your order in full using a gift voucher?

In this case, it will be credited back to your account balance. You can redeem it for your next order. You can consult your current available balance at any time under "My Vouchers and Balance".

2. Have you paid for your order by combining a gift voucher with a different payment method?

Important note regarding the refund: Is the purchase amount of all the items you are keeping lower or higher than the value of the redeemed voucher?

a) ... Is the purchase amount less than the value of the redeemed voucher?

The gift voucher will be applied to the items that you keep. We will credit the remaining balance to your account. Any additional amount paid will be refunded according to the payment method with which you combined the gift voucher.

b) ... Is the purchase amount higher than the value of the redeemed voucher?

In this case, we will apply the full value of the voucher to the item(s) that you are keeping. The difference will be charged using the payment method with which you combined the gift voucher and you will receive the corresponding credit. 

If you have already used a gift card, you can view your current balance here:

Log in to view your current balance


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