Important tips for redeeming a gift voucher

Use a Gift Voucher for your order at Zalando

  • A Gift Voucher allows you to pay while ordering at Zalando or upload your voucher as a credit applied to your account balance under "My Gift Vouchers and Balance". You can then redeem it at any time when you next order.
  • Use as many Zalando gift vouchers together as you like, up to a maximum total credit value of 1,000 euros.
  • Vouchers purchased via other country sites are not valid on Zalando.de.
  • Gift vouchers have no minimum order size and are valid until their balance is used, without a time limit.
  • Do you have a Zalando Lounge voucher? These cannot be redeemed on Zalando.de, they can only be used on our sister site, Zalando Lounge.
     

Enter the voucher code

  • Redeem your gift voucher while you order, or use the balance that you have uploaded to your account.
  • The voucher cannot be credited more than once.
  • Did you forget to enter of the gift voucher? No problem! For a limited time, you will be able to cancel your order and easily order again using the voucher. 
  • You can’t see the voucher code any more? You can see the code again by going to "My Gift Vouchers and Balance" in your customer account. If you have received the code as a gift, the code is of course in the account of the person from whom you received the voucher.
  • Enter the code in the field provided. Doesn’t work? Please take care to avoid including any extra spaces.
     

Refund of Gift Vouchers

  • Unfortunately, it is not possible to exchange a gift voucher for cash.
  • If you return items to us, we will credit the voucher to your balance, which you may use right away on your next order.

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