Return Pick-Up Service for Zalando Plus members

Want to return some items? We’ll collect them in selected postcodes from your home or other nominated address.

How do I schedule my Return Pick-Up service?
Simply select your preferred date and time (within a two hour time period) from our dedicated booking page. You can book a pick-up slot from the next available time to five days in advance.

Can I cancel a Return Pick-Up?
Once you’ve booked your Return Pick-Up, you will receive a confirmation email. Please use the link in the booking confirmation to adjust or cancel your return pick-up 

IMPORTANT NOTE:

  • This service is only available for Zalando-shipped orders. Items shipped by a Zalando Partner are unfortunately not available for this service.

  • In order to take advantage of our Return Pick-Up service, you must provide a valid German home address.

  • Some postal codes may be excluded from this service.


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