faq | Returns and Refunds | Return Pick-Up Service for Zalando Plus members

Return Pick-Up Service for Zalando Plus members

The return pick-up did not always meet our requirements for a premium program. Therefore, we have unfortunately decided to discontinue the return pick-up from 08.11.2019. If you wish to return items after this date, you can of course still use standard returns for free. We are working to improve the return process based on your feedback. 

 
If you have any questions, please feel free to contact our premium customer service via one of our contact options at the bottom of this page.


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